PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR
USE OF THIS SITE CAREFULLY. By using this site, you are deemed
to have agreed to these terms and conditions of use. We reserve
the right to modify them at any time. You should check these
terms and conditions periodically for changes. By using this
site after we post any changes to these terms and conditions,
you agree to accept those changes, whether or not you have
reviewed them. If at any time you choose not to accept these
terms and conditions of use, please do not use this site.
OkSolar.com Reserves the Right to Limit / Deny Returns.
NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION
Submitting a false claim violates federal and state criminal
fraud laws and may result in serious criminal penalties.
Please be informed that with all returns, it is the customers
responsibility to ship the product back to us.
Order Cancellation Return or Exchange.
Exchange must be expressly authorized by us and are subject to a
restocking fee of up to thirty five percent (35%) of the
purchase price. We will accept for return only new, standard
stock, non-defective, unused, in warranty and originally
packaged products for credit. All claims for unsatisfactory
shipment of goods must be made directly to us within twenty four
(24) hours of receipt of goods. If we do not accept or deliver
your order, our only liability is to refund any amounts already
paid to us. If you rightfully reject all or part of the goods
before acceptance, then our only liability is, at our option,
either (i) to permit you to return the goods and receive a
refund of any amounts already paid to us, or (ii) the repair or
replacement of non-conforming goods. UNDER NO CIRCUMSTANCES WILL
WE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Special
orders or custom configured products (voltage, frequency
sensitive or cut to length) are not returnable. We don't accept
open boxes. Non-stock and custom products may not be
returned for credit.
Refused or non-deliverable goods will handled in the
In the case of orders refused without prior notification, the
receiving party will be charged freight plus 16% handling.
In the case of undeliverable goods, the customer will pay
If your merchandise arrived damaged, call the carrier that
delivered your package within 24 hours of receipt before
Custom or Special Order Can't NOT be return or Canceled
Lamp or Fixtures: LED, Fluorescent, Low Presure
Sodium: Can't NOT be returnerd
Export Order Can't NOT be return or Canceled.
Shipping and handling charges are not refundable
OkSolar.com reserve the right to bill the customer for costs
associated with handling and testing returned units found to be
in good working order.
Exchange Merchandise Authorization (RMA) Number:
For a RMA Contact us at OkSolar.com/Contact/ . All returns
require an authorization number. Please note the receiving a RMA
number does not guarantee final disposition. All returns are
subject to final inspection. www.OkSolar.com reserves the right
to deny a return at any time. All merchant returned for refund
or exchange must be in original factory condition including all
packing material, inserts, and manuals. You will be charged for
replacement of damaged, altered or missing hardware, software,
accessories , manuals and Boxes.
Pack the product into shipping box, with adequate packing
material and tape securely. Write the RMA number issued by
OkSolar.com customer Services clearly and in bold print, on the
out side of the shipping Carton.
.-Any merchandise returned with out a RMA will be Refused.
.-All Packages returned to OkSolar.com must be shipped freight
.-We recommend UPS Ground "Insured" And "Signature Required".
.-Any package arriving to OkSolar.com freight collect will be
.-Any RMA with out Original Invoice will be refused.
.-Your RMA Return Address is listed at your Original Invoice.
Once you have received an RMA number from our staff, please ship
merchandise within 48 hours. Your RMA will expire within 48
hours, after which no return will be accepted if the merchandise
has not already been shipped.
Terms and Conditions
DELIVERY AND TITLE. OkSolar will make reasonable
efforts to initiate shipment and schedule delivery as close as
possible to Customer's requested delivery date's). Customer
acknowledges that delivery dates provided by OkSolar are
estimates only and that OkSolar will not be liable for failure
to deliver on such dates. Selection of the carrier and delivery
route will be made by OkSolar unless specifically designated by
Customer. All shipments by OkSolar are F.O.B. point of shipment
from OkSolar’s facility and the amount of all transportation
charges shall be paid to OkSolar by the Customer in addition to
the purchase price of the Products. Subject to OkSolar's right
of stoppage in transit, delivery to a carrier will constitute
delivery to Customer, and risk of loss will thereupon pass to
Customer; however, title shall remain in OkSolar until payment
in full for the Products by Customer. Products invoiced and held
by OkSolar at Customer’s request will be held at Customer's risk
and expense. Delivery of any installment of Products within
thirty (30) days after the date requested will constitute a
timely delivery. Thereafter, delivery will be timely unless
prior to shipment OkSolar has received written notice of
cancellation valid under Section 1. Delivery of a quantity which
does not vary by more than ten percent (10%) from the quantity
specified therefore will constitute full performance of such
delivery. Delay in delivery of one installment will not entitle
Customer to cancel any other installment's). APO and FPO
Shipments will be routed Parcel Post Insured, with a maximum
size of 130 inches (length plus girth) and a maximum weight of
70 pounds. For faster delivery, specify Priority or Express
Mail. Common Carrier Truck. Large items, heavy loads and special
handling can be shipped economically via common carrier truck.
Any shipment weighing less than 100 pounds will be charged at
the minimum 100-pound rate as specified by truck carriers. Air
Freight. including same-day, counter-to-counter, door-to-door,
next day, 2nd day and 3rd day methods are available at the
- Some Shipping Cost are Quoted: "0"
(Domestic or International Quotes)
+Since freight companies base their shipping charges
on actual and/or dimensional weight of the package and this information becomes
available only when the order is packed and ready to ship, the shipping cost
must be calculated when the order is ready to ship. The procedure for Domestic
or export international orders will consist of the
- Estimated Lead Time and Latest
+ Our commitment to our clients is to provide the
latest technology available, and for that reason, we build as per order. One
small example is our batteries. Fresh batteries are ordered from the factory
when your order arrives; we don't use batteries that have been sitting on a
shelf for months. This way, your new system is guaranteed top performance.
- Why do some items have no listed price?
+ Some items in our store require special
consideration from our staff and are listed as "Request For Quote." Adding any
such item to your order will automatically convert your order to a request for
quotation and you will not be required to provide payment information upon
- What if I just want to request a quote?
+ There are two ways to request a quote. If you add an
item to your order that is listed as "Request Quote" (see above) then your order
will be marked as a Request for Quote and you will not be required to provide
payment information on checkout.
+ If none of the items in your order are listed as
"Request For Quote" but you wish to enter your order as a quote, then on the
final step of the checkout process enter the phrase "Request For Quotation" in
the "Special Instructions" section. Our staff will send you a quotation for the
items you selected in the quantities indicated.
+ Requests for quotations can not be made over the
phone--they must either be entered through our online order system
(www.OkSolar.com/lion) or they must be emailed to Sales
- Do I need to create an account to purchase?
+ You are not required to register a user account in
order to place an order with us online. If you choose to cancel your order (or
request for quotation) then all of the data provided during checkout will be
permanently deleted from our records. In any case, you will never receive
unsolicited email from us.
- How do I view my invoice after I put in my
+ You can view any open order or previous invoice by
visiting https://www.oksolar.com/lion/clients/checkin and entering the billing
email address along with the invoice number for that order.
- Why was my order cancelled?
+ Once an order is placed, you have seven business
days to complete payment. If payment for the order is not received within seven
business days the order will be cancelled and all of the data provided during
checkout will be permanently deleted from our database.
To U.S. Government,
Military, Embassies & Consulates
We offer full service and support to the U.S.
government worldwide. When you are Deployed We go with you!
We accept Government Purchase Orders and Credit Cards:
Visa, Discover, MasterCard, American Express
Armed Forces (APO/FPO)US Armed forces
- Can I pay with credit card? Only
+ We only accept payment by credit card for
+ Credit Card Orders with a Lead time, must be paid
for via check, money order or wire transfer before the order can be processed.
+ Email us your request for credit card
payment form with your Quote, Order or Invoice Number
- Can I pay with a Purchase Order?
+ We only accept Purchase Orders from
Government Agencies established dealer/distributors.
+ Email us your request for Purchase Order
assignment to your Quote, Order or Invoice Number
- What do you mean by "minimum order?"
+ Some items can not be purchased in quantities less
than what is listed by our store. You must add at lease that quantity of the
item in question to your order.
- Sales TAX.
+ Customer is responsible for payment of all
applicable state and local taxes, or for providing a valid sales tax exemption
certificate. When placing an order, customer shall: Mail, Fax or email tax
Our Shipping Offices are located in USA and Europe.
Based in your Country you can select the shipping
point to reduce the costs for freight, Land, Air o Sea
Europe Office: Our Company brings its expertise in
distribution to Europe to help customers quickly and easily locate the broad
range of products they need to maintain their facilities. Export Services Our
System provides a full-service package through export services to customers
located outside North America. Our sales representatives are dedicated to
serving customers in every geographic region, worldwide.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS
RELATING TO YOUR USE OF THIS SITE CAREFULLY. By using this site, you are deemed
to have agreed to these terms and conditions of use. We reserve the right to
modify them at any time. You should check these terms and conditions
periodically for changes. By using this site after we post any changes to these
terms and conditions, you agree to accept those changes, whether or not you have
reviewed them. If at any time you choose not to accept these terms and
conditions of use, please do not use this site. -->>>
Terms & Conditions
Pictures: are graphic representations
to help visualize how the final product may look like, and NOT necessarily
represents the final product.
Custom Design Systems ~ Contact Us.
Sample Ready to ship unit