- Some Shipping Cost are Quoted: "0"
(Domestic or International Quotes)
+Since freight companies base their shipping charges
on actual and/or dimensional weight of the package and this information becomes
available only when the order is packed and ready to ship, the shipping cost
must be calculated when the order is ready to ship. The procedure for Domestic
or export international orders will consist of the
- Estimated Lead Time and Latest
+ Our commitment to our clients is to provide the
latest technology available, and for that reason, we build as per order. One
small example is our batteries. Fresh batteries are ordered from the factory
when your order arrives; we don't use batteries that have been sitting on a
shelf for months. This way, your new system is guaranteed top performance.
- Why do some items have no listed price?
+ Some items in our store require special
consideration from our staff and are listed as "Request For Quote." Adding any
such item to your order will automatically convert your order to a request for
quotation and you will not be required to provide payment information upon
- What if I just want to request a quote?
+ There are two ways to request a quote. If you add an
item to your order that is listed as "Request Quote" (see above) then your order
will be marked as a Request for Quote and you will not be required to provide
payment information on checkout.
+ If none of the items in your order are listed as
"Request For Quote" but you wish to enter your order as a quote, then on the
final step of the checkout process enter the phrase "Request For Quotation" in
the "Special Instructions" section. Our staff will send you a quotation for the
items you selected in the quantities indicated.
+ Requests for quotations can not be made over the
phone--they must either be entered through our online order system
(www.OkSolar.com/lion) or they must be emailed to Sales
- Do I need to create an account to purchase?
+ You are not required to register a user account in
order to place an order with us online. If you choose to cancel your order (or
request for quotation) then all of the data provided during checkout will be
permanently deleted from our records. In any case, you will never receive
unsolicited email from us.
- How do I view my invoice after I put in my
+ You can view any open order or previous invoice by
visiting https://www.oksolar.com/lion/clients/checkin and entering the billing
email address along with the invoice number for that order.
- Why was my order cancelled?
+ Once an order is placed, you have seven business
days to complete payment. If payment for the order is not received within seven
business days the order will be cancelled and all of the data provided during
checkout will be permanently deleted from our database.
To U.S. Government,
Military, Embassies & Consulates
We offer full service and support to the U.S.
government worldwide. When you are Deployed We go with you!
We accept Government Purchase Orders and Credit Cards:
Visa, Discover, MasterCard, American Express
Armed Forces (APO/FPO)US Armed forces
- Can I pay with credit card? Only
+ We only accept payment by credit card for
+ Credit Card Orders with a Lead time, must be paid
for via check, money order or wire transfer before the order can be processed.
+ Email us your request for credit card
payment form with your Quote, Order or Invoice Number
- Can I pay with a Purchase Order?
+ We only accept Purchase Orders from
Government Agencies established dealer/distributors.
+ Email us your request for Purchase Order
assignment to your Quote, Order or Invoice Number
- What do you mean by "minimum order?"
+ Some items can not be purchased in quantities less
than what is listed by our store. You must add at lease that quantity of the
item in question to your order.
- Sales TAX.
+ Customer is responsible for payment of all
applicable state and local taxes, or for providing a valid sales tax exemption
certificate. When placing an order, customer shall: Mail, Fax or email tax
Our Shipping Offices are located in USA and Europe.
Based in your Country you can select the shipping
point to reduce the costs for freight, Land, Air o Sea
Europe Office: Our Company brings its expertise in
distribution to Europe to help customers quickly and easily locate the broad
range of products they need to maintain their facilities. Export Services Our
System provides a full-service package through export services to customers
located outside North America. Our sales representatives are dedicated to
serving customers in every geographic region, worldwide.
Export or International Orders:
To get an idea of our customer base, visit:
Corporate Links to Information:
Catalog in PDF Format:
Our customer base:
To View your completed Quotation or Invoice:
Export or International Orders:
RMA# Return authorization
Technical Support is addressed only by email.
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Pictures: are graphic representations
to help visualize how the final product may look like, and NOT necessarily
represents the final product.
Custom Design Systems ~ Contact Us.