ATTENTION RECEIVING!

DO NOT SIGN FOR THIS SHIPMENT UNTIL YOU HAVE THOROUGHLY INSPECTED FOR ANY DAMAGE. SHIPPED IS NOT RESPONSIBLE FOR SHIPMENTS THAT ARE NOT SIGNED FOR AS DAMAGED or Missing Parts UPON ARRIVAL!

If SEAL "OkSolar.com" is Broken Check Content before accepting (Please check the email address that was submitted with the order for more information) Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. In the event an item is damaged in transit, you must submit a claim to the carrier within 3 days of delivery "Take Pictures". We advise that you unpack and inspect all merchandise immediately upon receiving it. If damage does not become apparent until the shipment is unpacked, make a request within 24 hours for inspection by the carrier's agent and file with the carrier. Any external evidence of loss or damage must be noted on the freight bill or carrier's receipt and signed by the carrier's agent. Failure to do this will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit. All shipments are insured with the carrier. If you receive a damaged or incomplete shipment, please notify the driver immediately and file a claim with the shipping company. Please notify our staff once you receive approval from the shipping company.

All shipments are insured with the carrier.

Please Note: The rate quote shown may be different than the actual charges for your shipment. Differences may occur based on actual weight, dimensions, and/or address correction. Consult the most recent.

All delivery times are approximate and do not include the amount of time required to clear customs.

DHL, Federal Express International Priority, UPS World Wide Express, and United States Postal Service Global Express Mail are available to most countries. Federal Express International Economy and UPS World Wide Expedited are only available to select countries in Europe, Asia, Latin America, and the Middle East.

Shipping Direct: We can ship direct to you using a small package service or express courier contracted by OkSolar. In addition to our standard offering of shipping carriers, including USPS Priority, we offer several carrier options specializing in international delivery: Federal Express Air International Priority and Economy, UPS International Express and DHL International. Specific international carriers are offered online whenever your final shipping destination address does not include the USA, USA APO/FPO or Puerto Rico. We can also ship using your carrier with your account number upon request. These carriers pick up goods at a OkSolar facility and ship directly to you. Typically, the carrier collects duties and other related import charges from you while OkSolar invoices you for the cost of goods and shipping. Weight limits apply to small package carrier shipments (depending on carrier). For large shipments, we can work with you to arrange alternate shipping methods such as freight forwarding.

Freight Forwarding: Using a freight forwarder logistics integrator, you can pre-arrange freight services and designate a forwarder and its corresponding location to where OkSolar ships the goods (U.S. port or location). Freight forwarders use air and/or sea transportation and facilitate importation. We can use your preferred forwarder or help you find the most suitable forwarder based on your requirements. Typically, when using your preferred forwarder, all transportation, duties, and related import charges, are collected by the freight forwarder and OkSolar invoices you only for the goods.

How Long Does It Take To Ship?: Total lead-time from order placement to receipt of goods varies depending on your time and budget requirements and your location. Expedited orders can be delivered in as few as two or three days to some locations, however, less expensive surface (ocean) shipments can take several weeks. Shipping lead-time for international trade includes documentation preparation (documents requirements vary by country). Most orders for products in stock are filled within 72 hours (three business days). For hard-to-find items not stocked in a OkSolar facility, time depends on manufacturer's delivery.

Export Documentation: International trade requires additional documentation to allow product entry into many countries. OkSolar provides you with the necessary documentation. Some of the common documents include:

Commercial Invoice Required by the buyer to arrange for payment and to prove ownership of goods.

Certificate of Origin Certifies the country of origin of goods. In many countries this is required to clear customs and for tariff purposes.

Packing List Contains number and specific contents of packages for all items packed.

Bill of Lading Contains port and shipper/consignee related information. Airway Bill is required for air shipments. Other Miscellaneous Documents Additional documents may be required depending on the importing country, terms of sale, or specific order requirements.

Regulations Compliance: OkSolar operates at the highest level of regulations compliance. Restrictions are placed on various goods, locations, and parties. Please understand if we cannot satisfy all requests due to government trade regulations and restrictions.

Please follow this procedure to obtain a Performa Invoice or Place an Order:

1. First place the order at the following web address:  products database located at http://www.oksolar.com/n_cart/  and select on STEP 1 Check-Out  International !
2. You will receive a email confirmation.
3. Replay to our email indicating how your order will be paid.
4. Once the order has been paid in full, your order will be prepared for shipment.
   (Freight companies base their shipping charges on either dimension or weight).
   4a. You can have your carrier pick up the merchandise at our warehouse. In that case, go to step 7
5. Indicate whether you would like the order to be shipped via air or sea and any packing instructions that you may have our standard
6. We will have the exact dimensions and weight necessary to obtain quotations from freight-forward companies. Quotations will be forwarded to you with instructions.
7. Your merchandise will be shipped by the company and way selected.

Two items have been added to your order: International Handling and Wire Transfer, which add to your grand total. To complete this order, we need for you to reply to this email and specify your preferred payment method. The available options are: Wire transfer, Money orders, Cashiers checks in U.S. funds payable through the U.S. bank clearing systems (L/C irrevocable confirmed L/C, through a U.S.A. bank - irrevocable at sight) can be accepted. Please note that our prices are Ex Works. Your shipping charges are for land freight only: from factory to port of export. In order to proceed, we need to receive your payment in full.

Please reply to this email within five working days or your order will be canceled by our system. For more information about international order payment, please visit the following site: http://www.oksolar.com/ar/help.htm

Please note that our prices are Ex Works.
 Your shipping charges are for land freight only (from factory to port of export (in this case Miami-NY-CA). You can either have your carrier pick up your merchandise at our warehouse, we can ship the items collect using your own account or you can prepaid in this case we will check with three freight companies and adjusted the shipping charges based on the costless quotation, it will be billed separated.

Please be aware that due to the technical nature of the items, we do not accept returns or exchanges, except in the case of factory defects.

(EXW) Ex Works. Under this term, the price quoted applies only at the point of origin and the seller agrees to place the goods at the disposal of the buyer at a specific place on the date or within the period fixed. All other charges are for the account of the buyer.

FedEx ask for > Remote Pickup enquire.

DHL ask for > Express import account.

• Yes, import duties and/or taxes (for orders shipped to non-US. destinations) may be imposed by your local government on shipments from outside your country. These charges are separate from OkSolar's charges and are beyond our control or ability to predict. These charges (if any) are made payable to your government.

You are responsible for paying any taxes, duties and/or customs fees charged by your government.

• Please check with your local post office for more information.

Do you ship outside the United States?

• Yes, Northern ships to customers all over the world every day.
• Ordering from OkSolar.com is easy, just place your order and select International Order, we will contact you with available shipping options. You can also call for rates or email our international sales department direct at Contact US
   
• International Shipping instructions>

How can I check the status of my order?

How do I estimate my shipping charges?

• We have a shipping estimator tool available on our product pages and also the shopping cart page.
• NOTE: Some items can not be shipped via UPS, due to size, weight and hazardous materials restrictions. Some items may also have additional hazardous-materials charges. Shipping and handling rates are subject to change without notice.

How long will it take to receive my order?

Expected Delivery Times for Credit Approved In Stock Orders:

• UPS Ground: 5-7 Business days (for Commercial Address)
• UPS Ground: 5-9 Business Days (for Residential Address)
• UPS 2nd Day: 3-5 business days
• UPS Next Day: 2-4 business days
• FedEx 2nd Day: 3-5 business days
• FedEx Next Day: 2-4 business days
• Truck Freight: (Truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.)
• Items shipped direct from manufacturer: Lead times for delivery will vary but typically you should allow for up to 4 weeks. Next Day or 2nd Day Air delivery is not available on items shipped directly from the manufacturer. Please see the product's more information page for details.
• Parcel Post to Alaska and Hawaii: 30 business days

How long do backordered items take to ship?

It depends on the item. Product delivery is sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and receiving shipments at our distribution centers.
 

If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?

• No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.

If I have more than one item on my order and an item is on back order, do I get charged shipping twice?

What taxes are applied to my order?

• Florida residents must pay applicable sales tax. South Carolina residents must also pay tax on shipping. If you are a tax-exempt customer in Florida, please send us a copy of your state's exemption certificate.

When can a trace be initiated on my shipment?

• Parcel Post - 14 working days after ship date.
• UPS - 10 working days after ship date.
• Truck Freight - 10 working days after ship date.

What shipping carriers do you offer?

• Truck Freight
• International Shipping >
  • Air
  • Sea

Shipping options vary depending on the type and quantity of merchandise you choose to buy and your shipping address.

• Our standard export services include packaging of goods (at no additional cost) to travel long distances. Additional special packaging services are available (for corrosion protection, moisture protection, etc.) as needed. Please contact your Representative for additional packaging programs and costs. Special packaging may be required for Hazardous Materials (Dangerous Goods).
   
• Packing Options: We offer different packing options: please contact your sales rep, for pricing information