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US Domestic Shipping:
Help!
and more information
International Shipping>
To have an estimated of your shipping cost you may
use the following shipping and freight forward Companies.
Use the Origin listed below. This applies to domestic and international.
Origin reference is:
Shipping charges: fees are based on the actual and/or
dimensional weight of the package, ship method and published carrier rates.
Rates shown here (Online order) may be different than the actual charges for
your shipment. Differences may occur based on actual weight, dimensions, and
other factors.
Exact shipping fees are estimated and unknown until the order has been
processed.
Please note that when we receive your order and process, we will verify with
freight companies and adjusted the shipping charges based on the costless
quotation.
If is any difference we will email you a corrected invoice/quotation for
your verification and approval.
Note: If is a difference on shipping cost we will not charge your credit
card with out your writing authorization.
Use Your Own Carrier and Save Money!
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Help
Shipping Questions and Answers
Shipping
options
What taxes are applied to my order?
When can a trace be initiated on my shipment?
What shipping carriers do you offer?
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Shipping Options:
Depending
on the Size and weight of your merchandise you can use our Shipping Cost
Estimator
International
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Damage or Losses
We advise that
you unpack and inspect all merchandise immediately upon receiving it.
ATTENTION
RECEIVING!
DO NOT SIGN FOR THIS SHIPMENT UNTIL
YOU HAVE THOROUGHLY INSPECTED FOR ANY DAMAGE. SHIPPED IS NOT RESPONSIBLE
FOR SHIPMENTS THAT ARE NOT SIGNED FOR AS DAMAGED or Missing Parts UPON ARRIVAL!
If SEAL "OkSolar.com"
is Broken Check Content before accepting
(Please check the email address that was submitted
with the order for more information)
Our merchandise is carefully packed for shipment
by our distribution centers, or is prepackaged by our suppliers in
compliance with carrier requirements. In the event an item is damaged in
transit, you must submit a claim to the carrier within 3 days of delivery
"Take Pictures". We advise that you unpack and inspect all merchandise
immediately upon receiving it. If damage does not become apparent until the
shipment is unpacked, make a request within 24 hours for inspection by the
carrier's agent and file with the carrier. Any external evidence of loss or
damage must be noted on the freight bill or carrier's receipt and signed by
the carrier's agent. Failure to do this will result in the carrier refusing
to honor the claim. For your protection, our billings include insurance for
damage or loss in
transit.
All shipments are insured with the carrier. If you receive a damaged or
incomplete shipment, please notify the driver immediately and file a claim
with the shipping company.
Please notify our staff once you receive approval from the shipping company.
All shipments are insured with the carrier.
If you receive a damaged or
incomplete shipment, please notify the driver immediately and file a
claim with the shipping company within 24 hours.
Please notify our staff once you receive approval from the shipping
company.
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Handling Charges:
- US Domestic $ 5.00
- International $ 16.00
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Certificate of Origin:
- All courier shipments to Canada and Mexico require a certificate of
origin. OkSolar will provide a certificate of origin for a $35 processing
fee.
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Carriers
Use Your Own Carrier you may Save Money!
US Domestic
- If you already have an account with a particular
carrier, such as UPS or FedEx, Etc. you may select this option before you check out
(Special Instructions).
- Please fill out the required information carefully, so that your order can be
processed efficiently.
Please Note: The rate quote shown may be
different than the actual charges for your shipment. Differences may occur
based on actual weight, dimensions, and/or address correction. Consult the
most recent. 
All delivery times
are approximate and do not include the amount of time required to clear customs.
DHL, Federal Express International Priority, UPS World Wide Express, and United
States Postal Service Global Express Mail are available to most countries.
Federal Express International Economy and UPS World Wide Expedited are only
available to select countries in Europe, Asia, Latin America, and the Middle
East.
All weights are in pounds (lbs). All shipping charges are in US dollars and
are estimates based on destination.
We charge shipping fees based on the actual and/or dimensional weight of the
package, ship method and published carrier rates. Exact shipping fees are
unknown until the order has been processed.
Origin reference is
located at the following link Contact Info
If
you don’t have an account we advise you to open one.
It's Free and you can manage your own shipments cost.
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Panalpina Worldwide forwarding
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Shipping Methods
Shipping Direct:
We can ship
direct to you using a small package
service or express courier contracted by
OkSolar. In addition to our standard
offering of shipping carriers, including USPS Priority, we offer several carrier
options specializing in international
delivery: Federal Express Air
International Priority and Economy, UPS
International Express and DHL
International. Specific international
carriers are offered online whenever
your final shipping destination address
does not include the USA, USA APO/FPO or
Puerto Rico. We can also ship using your
carrier with your account number upon
request. These carriers pick up goods at
a OkSolar facility and ship directly to
you. Typically, the carrier collects
duties and other related import charges
from you while OkSolar invoices you for
the cost of goods and shipping. Weight
limits apply to small package carrier
shipments (depending on carrier). For
large shipments, we can work with you to
arrange alternate shipping methods such
as freight forwarding.
Freight Forwarding:
Using a
freight forwarder logistics integrator,
you can pre-arrange freight services and
designate a forwarder and its
corresponding location to where OkSolar
ships the goods (U.S. port or location).
Freight forwarders use air and/or sea
transportation and facilitate
importation. We can use your preferred
forwarder or help you find the most
suitable forwarder based on your
requirements. Typically, when using your
preferred forwarder, all transportation,
duties, and related import charges, are
collected by the freight forwarder and
OkSolar invoices you only for the goods.
How Long Does It
Take To Ship?:
Total lead-time
from order placement to receipt of goods
varies depending on your time and budget
requirements and your location.
Expedited orders can be delivered in as
few as two or three days to some
locations, however, less expensive
surface (ocean) shipments can take
several weeks. Shipping lead-time for
international trade includes
documentation preparation (documents
requirements vary by country). Most
orders for products in stock are filled
within 72 hours (three business days).
For hard-to-find items not stocked in a
OkSolar facility, time depends on
manufacturer's delivery.
Export
Documentation:
International trade
requires additional documentation to
allow product entry into many countries.
OkSolar provides you with the necessary
documentation. Some of the common
documents include:
Commercial Invoice
Required by the buyer to arrange for
payment and to prove ownership of goods.
Certificate of
Origin Certifies the country of origin
of goods. In many countries this is
required to clear customs and for tariff
purposes.
Packing List
Contains number and specific contents of
packages for all items packed.
Bill of Lading
Contains port and shipper/consignee
related information. Airway Bill is
required for air shipments. Other Miscellaneous
Documents Additional documents may be
required depending on the importing
country, terms of sale, or specific
order requirements.
Regulations
Compliance:
OkSolar operates at
the highest level of regulations
compliance. Restrictions are placed on
various goods, locations, and parties.
Please understand if we cannot satisfy
all requests due to government trade
regulations and restrictions.
Hazardous Materials
(Dangerous Goods):
OkSolar complies
with U.S. Department of Transportation
Code of Federal Regulations (49CFR) for
hazardous materials. We have services to
package dangerous goods for
international shipments (additional fees
may apply). MSDS (Material Safety Data
Sheets) for OSHA defined hazardous
substances are available online.
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Export Procedures
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International Orders Procedure
Please follow this procedure
to obtain a Performa Invoice or Place an Order:
- First place the order at the following web
address: products database located at
http://www.oksolar.com/n_cart/
and select on STEP 1 Check-Out International !
- You will receive a email confirmation.
- Replay to our email indicating how your order
will be paid.
- Once the order has been paid in full, your
order will be prepared for shipment.
(Freight companies base their shipping charges on either dimension or
weight).
4a. You can have your carrier pick up the merchandise at our warehouse.
In that case, go to step 7
- Indicate whether you would like the order
to be shipped via air or sea and any packing instructions that you may
have our standard
- We will have the exact dimensions and
weight necessary to obtain quotations from freight-forward companies.
Quotations will be forwarded to you with instructions.
- Your merchandise will be shipped by the
company and way selected.
Two items have been added to your order:
International Handling and Wire Transfer, which add to your grand total. To
complete this order, we need for you to reply to this email and specify your
preferred payment method. The available options are: Wire transfer, Money
orders, Cashiers checks in U.S. funds payable through the U.S. bank clearing
systems (L/C irrevocable confirmed L/C, through a U.S.A. bank - irrevocable
at sight) can be accepted. Please note that our prices are Ex Works. Your
shipping charges are for land freight only: from factory to port of export.
In order to proceed, we need to receive your payment in full.
Please reply to this email within five working days or your order will
be canceled by our system. For more information about international
order payment, please visit the following site:
http://www.oksolar.com/ar/help.htm
Please note that our prices are Ex
Works.
Your shipping charges are for land freight only (from factory to port of
export (in this case Miami-NY-CA). You can either have your carrier pick up your
merchandise at our warehouse, we can ship the items collect using your own
account or you can prepaid in this case we will check with three freight
companies and adjusted the shipping charges based on the costless quotation, it
will be billed separated.
Please be aware that due to the technical nature of the items, we do not
accept returns or exchanges, except in the case of factory defects.
(EXW) Ex Works. Under this term, the price quoted applies only at the
point of origin and the seller agrees to place the goods at the disposal
of the buyer at a specific place on the date or within the period fixed.
All other charges are for the account of the buyer.
FedEx ask for >
Remote Pickup enquire. DHL ask for > Express import account.
UPS ask
for > Import account |
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International Shipping:
Please note
that our prices are Ex Works.
Your shipping charges are for land freight only (from factory to
port of export (in this case Miami-NY-CA). You can either have your
carrier pick up your merchandise at our warehouse, we can ship the items
collect using your own account or you can prepaid in this case we will
check with three freight companies and adjusted the shipping charges
based on the costless quotation, it will be billed separated.
Freight companies
base their shipping charges on either dimension or weight. For this
reason, we are not able to provide a final shipping charge at this time.
In order to proceed, we must receive your payment in full. In addition,
we can also offer air freight and sea freight.
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Terms of sale
The point at which sellers have fulfilled their obligations so the
goods are said to have been delivered to the buyer. They are shorthand
expressions that set out the rights and obligations of each party when
transporting the goods.
The different
types of Terms of Sale are:
FCA/FOB (Free Carrier/Free on Board). Free Carrier at a named
port of export. The seller quotes the buyer a price that covers all
costs up to and including delivery of goods aboard an overseas vessel
(e.g. airplane).
CIP/CIF (Carriage Insurance Paid / Cost Insurance and Freight).
Carriage Insurance Paid to a named overseas port of disembarkation (i.e.
import). Under this term, the seller quotes a price for the goods,
including insurance, plus all transportation, and miscellaneous charges
to the point of disembarkation from the vessel.
CPT/C&F (Carriage Paid To/ Cost & Freight). Carriage Paid To is
the named overseas port of disembarkation (i.e. import). Under this
term, the seller quotes a price for the goods that includes the cost of
transportation to the named point of import. The cost of insurance is
left to the buyer's account.
(EXW) Ex Works. Under this term,
the price quoted applies only at the point of origin and the seller
agrees to place the goods at the disposal of the buyer at a specific
place on the date or within the period fixed. All other charges are for
the account of the buyer.(DDU) Delivered Duty Unpaid. Under this term, the seller
fulfills his obligation to deliver when the goods have been made
available at the named place in the country of importation. The seller
has to bear the costs and risks involved in bringing the goods thereto
as well as the costs and risks of clearing Customs.
(DDP) Delivered Duty Paid. Under this term, the seller fulfills
his obligation to deliver when the goods have been made available at the
named place in the country of importation. The seller has to bear the
risks and cost, including duties, taxes and other charges of delivering
the goods.
U.S. Department of Commerce Export License
If your shipment contents require a U.S. Department of Commerce
Export License, select yes. Otherwise, select no.
Freight Forward: A third
party intermediate consignee used to facilitate and consolidate your
order for shipment to its final destination. Primarily used for
shipments outside the US. |
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Am I
responsible for customs duties and taxes?
- Yes, import duties and/or taxes (for orders shipped to non-US.
destinations) may be imposed by your local government on shipments from
outside your country. These charges are separate from OkSolar's charges
and are beyond our control or ability to predict. These charges (if any)
are made payable to your government.
You are responsible for paying any taxes, duties
and/or customs fees charged by your government.
- Please check with your local post office for more information.
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Do you ship outside
the United States?
- Yes, Northern ships to customers all over the world every day.
- Ordering from OkSolar.com is easy, just place your order and select
International Order, we will contact you with available shipping
options. You can also call for rates or email our
international sales department direct at Contact US
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International Shipping instructions>
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How can I check the
status of my order?
- Use the Track Your Order section of our email.
- Click the Track Your Order link above the top navbar on any web
page. Then enter your customer number and bill-to zip code.
- Click submit.
- If your order states a "Shipped" status it has left our warehouse.
You may trace the package's) by utilizing the “Shipping” link under
“Shipping/Tracking Information” (available for UPS, FedEx, and
Yellow (truck) Freight). Then simply click on the tracking number
provided next to the listed carrier.
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How do I estimate my
shipping charges?
- We have a shipping estimator tool available on our product pages and
also the shopping cart page.
- NOTE: Some items can not be shipped via UPS, due to size,
weight and hazardous materials restrictions. Some items may also have
additional hazardous-materials charges. Shipping and handling rates are
subject to change without notice.
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How long will it
take to receive my order?
Expected Delivery Times for Credit Approved In Stock Orders:
- UPS Ground: 5-7 Business days (for Commercial Address)
- UPS Ground: 5-9 Business Days (for Residential Address)
- UPS 2nd Day: 3-5 business days
- UPS Next Day: 2-4 business days
- FedEx 2nd Day: 3-5 business days
- FedEx Next Day: 2-4 business days
- Truck Freight: (Truck freight companies do not require their
drivers to unload shipments. An additional lift gate charge will apply
if the driver unloads the merchandise. The carrier will call and
schedule the delivery when you'll have unloading help on hand.)
- Items shipped direct from manufacturer: Lead times for delivery will
vary but typically you should allow for up to 4 weeks. Next Day or 2nd
Day Air delivery is not available on items shipped directly from the
manufacturer. Please see the product's more information page for
details.
- Parcel Post to Alaska and Hawaii: 30 business days
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How long do
backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for
reasons out of our control. We are constantly monitoring our stock levels
and receiving shipments at our distribution centers.
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If I have an item shipped by truck freight is the driver responsible
for unloading the merchandise?
- No, truck freight companies do not require their drivers to unload
shipments. An additional lift gate charge will apply if the driver
unloads the merchandise. The carrier will call and schedule the delivery
when you'll have unloading help on hand.
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If I have more than one item on my order and an item is on back order,
do I get charged shipping twice?
- Yes, each item is charged shipping when it leaves. However, you are
not charged any additional shipping from what was quoted at the time of
the order. The shipping cost is pro-rated.
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What taxes are applied to
my order?
- Florida residents must pay applicable sales tax. South Carolina
residents must also pay tax on shipping. If you are a tax-exempt
customer in Florida, please send us a copy of your state's exemption
certificate.
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When can a trace
be initiated on my shipment?
- Parcel Post - 14 working days after ship date.
- UPS - 10 working days after ship date.
- Truck Freight - 10 working days after ship date.
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What shipping carriers do
you offer?
Shipping options vary depending on the type and quantity of merchandise
you choose to buy and your shipping address.
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Order Consolidation
- For large orders or multiple orders, upon your
request we work to ensure that goods are consolidated for delivery in a
single shipment, saving you money.
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Special Packaging
- Our standard export services include packaging of
goods (at no additional cost) to travel long distances. Additional
special packaging services are available (for corrosion protection,
moisture protection, etc.) as needed. Please contact your Representative
for additional packaging programs and costs. Special packaging may be
required for Hazardous Materials (Dangerous Goods).
- Packing Options: We offer different packing options: please
contact your sales rep, for pricing information
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Bulk Cargo Containers
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| Container: 20' or 40'
  We use Shipping Plastic Pallet 2300 Lb. Capacity
Plastic pallets feature USDA approved 100% recyclable black
polyethylene for durable and cost effective service. This plastic
skid is weather and mildew resistant and won't split or rot. You
won't have to paid for fumigation. Sturdy construction gives these
plastic pallets a 2,300 lb. fork capacity and 10,000 lb. floor
capacity. Allows 4-way forklift entry with a fork clearance of
3-1/2" x 11-1/2". Measures 48"L x 40"W x 5-1/2"H.
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Regulations Compliance
- We operates at the highest level of regulations
compliance. Restrictions are placed on various goods, locations, and
parties. Please understand if we cannot satisfy all requests due to
government trade regulations and restrictions.
- Buyer is Responsible for obtain any Licenses needed.
- Cancellations due to buyer inability to obtain
Licenses
- Procedures We don't refund the payment.
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Hazardous Materials (Dangerous Goods)
- OkSolar complies with U.S. Department of
Transportation Code of Federal Regulations (49CFR) for hazardous
materials. We have services to package dangerous goods for international
shipments (additional fees may apply). MSDS (Material Safety Data
Sheets) for OSHA defined hazardous substances are available online.
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Refer to the images below for examples of how to determine your shipment's
volume.
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Dimensional Weight
If your package has a large size-to-weight ratio, you may need to
consider your package's dimensional weight when you calculate your
shipping rates.
Learn about Dimensional Weight
How To Measure the Cubic Size of Your Package
Calculating Dimensional Weight for Domestic Shipments
Large Package Conditions
Large Package Surcharge
Calculating Dimensional Weight for International Shipments
Learn about Dimensional Weight
Determining which weight to use in calculating your rate requires that
you determine which rule applies. Different rules apply depending on the
service selected. Dimensional weight considers density, which is the
amount of space a package occupies in relation to its actual weight, to
determine billable weight. Calculations of dimensional weight are based
on the International Air Transport Association (IATA) volumetric
standards (subject to change without notice).
Packages that exceed UPS weight and size limits are not accepted for
transportation. If found in the UPS system, they are subject to an Over
Maximum Limits charge.
How To Measure the Cubic Size of Your Package
Calculate the cubic size of your package by multiplying the height in
inches or centimeters, by the length in inches or centimeters, by
the width in inches or centimeters. Round each measurement to the
nearest whole inch or centimeter. The resulting total is the cubic size
of your package.
Calculating Dimensional Weight for Domestic Shipments
If you have more than one package to be shipped, consider each package a
separate shipment for weight calculation purposes.
Determine the Actual Weight: Use any standard scale and round up any
fraction of a pound to the next full pound.
Determine Dimensional Weight:
▪ For UPS Ground Shipments: If the cubic size of the package is 5,184 or
larger, divide the cubic size by 194 to determine dimensional weight in
pounds. If the cubic size is less than 5,184, use the actual weight of
the package.
▪ For UPS Air Shipments: Divide the cubic size by 194 to determine
dimensional weight in pounds. Round up any fraction of a pound to the
next full pound.
Determine Billable Weight: Compare each package's actual weight to its
dimensional weight. The larger of the two weights is the billable weight
and should be used to calculate the rate.
If you have a multiple-package shipment, add the cubic sizes for all of
the packages together. The total is the cubic size of your shipment.
Large Package Conditions
Your UPS domestic or UPS Standard to Canada package is considered a
Large Package when its length, combined with twice the width plus twice
the height, exceeds 130 inches and is equal to or less than 165 inches.
▪ Large Packages are subject to a minimum billable weight of 90 pounds.
▪ To determine the rate for single-package shipments with a dimensional
weight of 150 pounds or more, multiply the package weight by the price
per pound multiplier.
Large Package Surcharge
A Large Package Surcharge of US$40 will be applied to all UPS domestic
packages, including Hundredweight and Standard to Canada packages, when
the size of the package exceeds 130 inches (330 cm) in length and girth
combined.
Calculating Dimensional Weight for International Shipments
Use dimensional weight as the billable weight when the dimensional
weight of your packages exceeds their actual weight, for your
international shipments using these services:
Follow these guidelines to determine your shipping rate:
Determine Actual Weight: Use any standard scale and round up any
fraction of a pound to the next full pound.
Determine Dimensional Weight:
▪ For UPS Worldwide Express, UPS Worldwide Saver, UPS Worldwide
Expedited, and UPS Standard from Canada shipments: Divide the cubic size
by 166 if measured in inches, or by 6,000 if measured in centimeters, to
determine the dimensional weight. To convert metric measurements into
pounds, multiply the result by 2.20462. Increase any fraction to the
next pound.
▪ For UPS Standard to Canada shipments: If the cubic size of the package
is 5,184 cubic inches (84,951 cubic centimeters) or greater, divide the
cubic size by 166 if measured in inches or by 6,000 if measured in
centimeters, to determine the dimensional weight. To convert metric
measurements into pounds, multiply the result by 2.20462. Round up any
fraction to the next full pound. If the cubic size is less than 5,184,
use the actual weight of the package.
For the dimensional weight of your package in kilograms, divide the
cubic size of your package in centimeters by 6,000. Increase your total
to the nearest full kilogram.
Determine Billable Weight: Compare each package's/shipment's actual
weight to its dimensional weight. The larger of the two weights is the
billable weight and should be used to calculate the rate.
Source UPS.com |
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