FAQ


- Why do some items have no listed price?

+ Some items in our store require special consideration from our staff and are listed as "Request For Quote." Adding any such item to your order will automatically convert your order to a request for quotation and you will not be required to provide payment information upon checkout.


- What if I just want to request a quote?

+ There are two ways to request a quote. If you add an item to your order that is listed as "Request Quote" (see above) then your order will be marked as a Request for Quote and you will not be required to provide payment information on checkout.

If none of the items in your order are listed as "Request For Quote" but you wish to enter your order as a quote, then on the final step of the checkout process enter the phrase "Request For Quotation" in the "Special Instructions" section. Our staff will send you a quotation for the items you selected in the quantities indicated.

Requests for quotations can not be made over the phone--they must either be entered through our online order system (www.OkSolar.com/lion) or they must be emailed to sales@oksolar.com.


- Do I need to create an account to purchase?

+ You are not required to register a user account in order to place an order with us online. If you choose to cancel your order (or request for quotation) then all of the data provided during checkout will be permanently deleted from our records. In any case, you will never receive unsolicited email from us.


- How do I view my invoice after I put in my order?

+ You can view any open order or previous invoice by visiting https://www.oksolar.com/lion/clients/checkin and entering the billing email address along with the invoice number for that order.


- Why was my order cancelled?

+ Once an order is placed, you have seven business days to complete payment. If payment for the order is not received within seven business days the order will be cancelled and all of the data provided during checkout will be permanently deleted from our database.


- Can I pay with credit card?

+ We only accept payment by credit card for Government Agencies established dealer/distributors.

+ Credit Card Orders with a grand total less than $160. Any order above this amount must be paid for via check, money order or wire transfer before the order can be processed.


- What do you mean by "minimum order?"

+ Some items can not be purchased in quantities less than what is listed by our store. You must add at lease that quantity of the item in question to your order.